Shipping, Return and Exchange

Shipping charges for your order will be calculated and displayed at checkout. All shipping options offered are trackable.

Currently, these are the list of countries that we are shipping to.

Local	Singapore
Southeast Asia	Brunei, India, Indonesia, Malaysia, Philippines, Thailand, Vietnam
East Asia	Hong Kong, Japan, Taiwan, South Korea
Europe	Belgium, France, Germany, Italy, Netherlands, Spain, Sweden
Others	Australia, New Zealand, Canada, United States of America, United Kingdom

Please contact us at sheryl@supercatkei.com if you live outside these countries and would like to place an order. Your order is not guaranteed, but we will do our best to make it possible on a case by case basis.

Shipment Processing Time

All orders will be processed and shipped out within 7 working days. 

In the event of any delays due to unforeseen circumstances, you will be notified via email. We appreciate your kind understanding and apologise for the inconvenience.

Estimated Shipping Times 

These are the estimated delivery times from the time of shipment.

Shipment Locality	Estimated Delivery Time
Singapore	1-3 business days
Malaysia & Indonesia	5-13 business days
Remaining International Countries	13-18 business days (depending on your exact location)

 * Shipping time does not include our internal processing time

Shipment Confirmation & Order Tracking

Once your order is shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information may take a while to reflect depending on the scanning at different facilities.

Please note that items from the same purchase may be shipped in separate packages for logistical purposes and 2 or more tracking numbers will be issued for such cases.

If it has been more than a week since your order has been shipped out and there is still no tracking information, or if you haven’t received your package after a long time, feel free to contact the shipping courier with your tracking code and/or contact us at sheryl@supercatkei.com.

Customs, Duties & Taxes

The amount shown at checkout DOES NOT include any taxes, duties and related custom fees that may be charged upon the package’s arrival in your country. These fees will be determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for any delays caused by the customs department in your country. For more information on the charges specific to your country, please contact your local customs office.

Damages

We are not liable for any products that are damaged or lost in the process of shipping. If the package you received is damaged due to shipping, you can contact the shipping courier to file a claim. Please keep all packaging materials and damaged goods until the claim has been settled.

Wrong Address

The package will be returned to our facility if the address provided is incorrect or insufficient for the courier to deliver the package to you. We will contact you for the correct address, but you will be liable for any reshipment costs. 

Return/Exchange Policy

We are not offering any return or exchange of products at the moment. All sales at checkout are final, so please check your order thoroughly before placing them.